bet 989 Privacy Policy —
Your Data, Protected by Design

1 Introduction

This Privacy Policy ("Policy") sets out how bet 989 ("we", "us", "our") collects, processes, stores, and protects the personal data of Pakistani players and other users ("you", "your") who access or use the bet 989 website and platform at bet989.bet ("Platform").

bet 989 is committed to processing personal data in a lawful, fair, and transparent manner, in accordance with applicable data protection laws and internationally recognised privacy principles. This Policy applies to all personal data collected in connection with your use of the bet 989 Platform, including account registration, PKR payment processing, game activity, customer support interactions, and marketing communications where you have provided consent.

By registering a bet 989 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully alongside our Terms & Conditions. If you do not agree with how we process your personal data as described in this Policy, you must not use the bet 989 Platform.

2 Data Controller

bet 989 is the data controller responsible for personal data collected through the Platform. As data controller, bet 989 determines the purposes and means by which personal data belonging to Pakistani players is processed.

For all data protection enquiries, including requests to exercise your rights under this Policy, you may contact the bet 989 data protection team by email at [email protected] or via the live chat facility available on the Platform at any time. Please mark data protection enquiries clearly so they are directed to the appropriate team member promptly.

3 Personal Data We Collect

bet 989 collects the following categories of personal data from Pakistani players and Platform users. We collect only data that is necessary and proportionate to the purposes described in this Policy.

4 How We Collect Your Data

bet 989 collects personal data from Pakistani players through the following channels and circumstances:

• Account Registration: When you create a bet 989 account, you provide identity and contact data directly. This data is required to create and manage your account.
• PKR Deposits & Withdrawals: When you make a deposit or request a withdrawal using Easypaisa, JazzCash, bank transfer, or Visa/Mastercard, we collect the payment reference and account details necessary to process the PKR transaction.
• KYC Verification: When identity verification is required — for example, for withdrawals above set PKR thresholds — we may request copies of government-issued identification documents.
• Platform Usage: Technical and gaming activity data is collected automatically as you use the bet 989 platform, through server logs, session tracking, and analytics systems.
• Cookies & Tracking Technologies: Cookies, web beacons, and similar technologies collect technical usage data automatically when you visit the Platform. See Section 12 for full cookie details.
• Customer Support: When you contact bet 989 support via live chat or email, data provided in those interactions is collected and retained as part of the support record.
• Marketing Opt-ins: If you choose to subscribe to promotional communications, your contact preferences and consent records are collected and stored.

5 How We Use Your Personal Data

bet 989 uses the personal data collected from Pakistani players for the following purposes:

• Creating and managing your bet 989 account, including authentication and account security.
• Processing PKR deposits, withdrawals, and refunds via Easypaisa, JazzCash, and other accepted Pakistani payment methods.
• Delivering the Platform's gaming services, including live dealer tables, jackpot slots, sports betting, and Cockfighting.
• Conducting Know Your Customer (KYC) identity verification in compliance with applicable regulatory requirements.
• Administering bonuses, promotions, and PKR rewards, including verifying eligibility and tracking wagering requirements.
• Providing customer support via live chat, email, and other available channels.
• Detecting and preventing fraud, money laundering, prohibited conduct, and account abuse.
• Fulfilling responsible gaming obligations, including operating deposit limits, session controls, and self-exclusion programmes for Pakistani players.
• Improving the Platform and user experience through analytics and usage data, in aggregated and anonymised form where possible.
• Sending account-related communications (e.g., transaction confirmations, account notices, Terms & Conditions updates) that are essential to your use of the Platform.
• Sending promotional and marketing communications to Pakistani players who have provided their explicit consent to receive them.

6 Lawful Basis for Processing

bet 989 processes personal data from Pakistani players under one or more of the following lawful bases, depending on the specific processing activity:

• Performance of a Contract: Processing that is necessary to provide the bet 989 Platform and services to you — including account management and PKR payment processing — is carried out on the basis of contractual necessity.
• Legal Obligation: Certain processing activities — including KYC identity verification, anti-money-laundering checks, and responsible gaming obligations — are required by applicable law or regulatory requirements binding on bet 989.
• Legitimate Interests: Processing for fraud prevention, platform security, analytics improvement, and anti-abuse measures is carried out on the basis of bet 989's legitimate interests, provided such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out on the basis of your explicit, freely given consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Sharing Your Personal Data

bet 989 does not sell, rent, or commercially transfer Pakistani players' personal data to third parties. Personal data is shared only in the following limited and controlled circumstances:

• Payment Processors: PKR payment data is shared with Easypaisa, JazzCash, Raast, HBL, MCB, SadaPay, Bank Alfalah, Meezan Bank, UBL, Visa/Mastercard, and other payment providers solely to process deposits and withdrawals.
• Game Studio Partners: Limited session and gameplay data is shared with certified game studios (Pragmatic Play, Evolution Gaming, etc.) to enable game delivery and technical operation. Studios are contractually prohibited from using this data for any other purpose.
• KYC & Identity Verification Partners: Where automated identity verification is used, data may be processed by a certified third-party KYC provider under a strict data processing agreement with bet 989.
• Legal & Regulatory Authorities: bet 989 may be required to disclose personal data to law enforcement, regulatory authorities, or courts in response to a lawful request, legal obligation, or to protect the rights and safety of the Platform and its Pakistani players.
• Professional Advisers: Lawyers, auditors, and compliance consultants engaged by bet 989 may access personal data on a need-to-know basis under strict confidentiality obligations.

All third-party service providers who process personal data on behalf of bet 989 are required to implement appropriate technical and organisational security measures and are prohibited from using personal data for their own purposes.

8 PKR Payment Data & Financial Privacy

Pakistani players' PKR payment data — including Easypaisa account numbers, JazzCash mobile wallet identifiers, bank account details, and card numbers — is treated with the highest level of security and access restriction at bet 989.

Full payment credentials (e.g., complete card numbers or full bank account numbers) are never stored in plaintext on bet 989 servers. Where card processing is involved, payment card data is handled by PCI DSS-compliant payment processors. Only payment reference identifiers and truncated account details necessary for transaction verification and withdrawal processing are retained by bet 989.

PKR transaction histories — deposits, withdrawals, and balance changes — are retained in your account transaction log and may be reviewed by you at any time from within your account dashboard. This data is also retained by bet 989 for the regulatory retention periods applicable to financial records.

9 Data Retention

Personal data collected from Pakistani players is retained by bet 989 for the periods set out below, after which it is securely deleted or permanently anonymised unless a longer retention period is required by applicable law:

• Account Data: Retained for the lifetime of the active account plus a period of up to 5 years following permanent account closure, to meet regulatory and compliance obligations.
• PKR Transaction Records: Financial transaction data is retained for a minimum of 5 years from the date of the transaction, in compliance with applicable financial record-keeping requirements.
• KYC / Identity Verification Documents: Retained for the duration of the account relationship plus applicable regulatory retention periods following closure.
• Customer Support Records: Live chat transcripts and email correspondence are retained for up to 3 years from the date of the last interaction, to support quality assurance and dispute resolution.
• Technical & Log Data: Server logs and technical data are retained for up to 12 months from the date of collection, after which they are deleted or anonymised.
• Marketing Consent Records: Records of your marketing consent preferences are retained for as long as your account is active or until you withdraw consent, whichever is earlier.

10 Security Measures

bet 989 implements a comprehensive set of technical and organisational measures to protect Pakistani players' personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption across all Platform connections and data transmissions.
• Encrypted storage of sensitive personal data including passwords (stored as salted cryptographic hashes — never in plaintext) and financial identifiers.
• Role-based access controls ensuring that bet 989 staff can access personal data only to the extent required for their specific operational function.
• Two-factor authentication (2FA) options for player accounts, providing an additional layer of login security.
• Regular security audits, penetration testing, and vulnerability assessments of Platform infrastructure.
• Incident response procedures designed to detect, contain, and notify affected Pakistani players of any data breach in a timely manner.
• Staff data protection training and confidentiality obligations binding all personnel who handle personal data.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. Pakistani players are responsible for maintaining the security of their own account credentials and must contact support immediately if they suspect any unauthorised access to their account.

11 Your Privacy Rights

Pakistani players at bet 989 hold the following rights over their personal data. These rights can be exercised by contacting the bet 989 support team at [email protected] or via live chat. We will respond to valid rights requests within a reasonable timeframe — typically within 30 days.

12 Cookies & Tracking Technologies

bet 989 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that allow the Platform to recognise your browser and remember certain information about your preferences and session.

The types of cookies used on the bet 989 Platform include:

• Essential Cookies: Required for the Platform to function. These include session authentication cookies, security tokens, and cookies that maintain your login state. Essential cookies cannot be disabled as the Platform cannot function without them.
• Analytics Cookies: Used to collect aggregated data about how Pakistani players use the Platform, which pages are visited most frequently, and how players navigate between pages. This data is used in anonymised form to improve the Platform experience. Analytics cookies require your consent.
• Preference Cookies: Store your Platform preferences — such as language settings and display options — to personalise your experience. These cookies require your consent.
• Marketing Cookies: Used to track the effectiveness of bet 989 promotional campaigns and to avoid showing you the same promotional material repeatedly. Marketing cookies are only activated with your explicit consent.

You may manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please be aware that disabling essential cookies will affect the functionality of the bet 989 Platform.

13 Minors — Under 18

bet 989 is strictly an 18+ platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Pakistani players must confirm they are 18 years of age or older as part of the registration process.

If bet 989 becomes aware that personal data has been collected from a player who is under 18 years of age, that data will be deleted and the associated account closed immediately. Parents or guardians who believe a minor has registered on bet 989 should contact support at [email protected] immediately.

14 Changes to This Privacy Policy

bet 989 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, changes to what data we collect, how we use it, or who we share it with — we will make reasonable efforts to notify registered Pakistani players by publishing a notice on the Platform or sending a communication to the registered mobile number or email address on file.

The updated Policy will take effect from the date it is published on this page, as indicated by the "Last updated" date at the top of the page and in the Table of Contents. Your continued use of the bet 989 Platform after any policy update constitutes your acceptance of the revised Privacy Policy. We encourage Pakistani players to review this page periodically to stay informed about how their personal data is protected.

15 Contact Us — Data Protection Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bet 989 processes your personal data, please contact the bet 989 data protection team using the following channels:

• Email: [email protected] — please use the subject line "Privacy Policy Query" or "Data Rights Request" for fastest routing.
• Live Chat: Available 24/7 on every page of the bet 989 Platform.

We aim to respond to all data protection queries and rights requests within 30 days of receipt. If the query is complex or involves a high volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension.

If you are not satisfied with our response to your data protection query, you have the right to escalate the matter to the relevant data protection supervisory authority applicable in your jurisdiction.